Being a catalyst for others
to effectively
engage, manage, and resolve conflict
in order to improve individually and professionally

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A Wealth of Knowledge...

Bob aned Laura both began their professional journey with conflict as educators in public school settings. For the past 25 years they have increased their knowledge and understanding of conflict through both formal training and experiences working with individuals and groups. They have learned that effective engagement, management, and resolution of conflict will improve lives, personally, professionally, and organizationally. Their enthusiasm and passion for building conflict management skills in others has led them to work with families, educators, employers/employees, public entities, communities, private businesses, and faith-based communities. In 2007 Mike Wallace joined Otey Associates as a mediator, conflict manager, and trainer. His enthusiasm and vast experiences as a leader in various areas, including education have enriched the Otey Associates team.

"We believe given adequate skills, the right environment, and a little support, people can effectively manage their differences."

Services offered:

  • Coaching – Conflict, Problem Solving, Leadership Management, Change Transition Process
  • Mediation
  • Arbitration
  • Group Process Facilitation
  • Negotiation
  • Facilitation of ARD/IEP Meetings in Schools
  • Training

Training offered:

  • Communication Skills – Listening, Asking Effective Questions, Summarizing Using Neutral Language , Separating Positions from Interests
  • Basic Conflict – Sources, Responses
  • Challenging and Difficult Conflict Engagement and Management
  • Conflict Resolution
  • Basic 40-hour Mediation according to Texas Statute Requirements and the Standards promulgated by the Texas Mediator Trainers Roundtable
  • Family Mediation according to Texas Statue Requirements and the Standards Promulgated by the Texas Mediator Trainers Roundtable
  • Interests-Based Problem Solving
  • Negotiation
  • Peer Mediation in Schools
  • Dispute Resolution Systems Design for the Workplace

Home

Who We Are

Training and Credentials

Contact us